Shipping policy
Shipping Policy
At Aloha Glow Glitter, we know you’re excited to get your sparkle! We carefully pack every order to help ensure your products arrive safely and are ready for your next creative project.
Order Processing
Orders are typically processed and shipped within 2–4 business days after your order is placed. Business days are Monday through Friday, excluding holidays.
During new product launches, sales, holidays, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience while we carefully prepare your order.
Please note that processing time is separate from the carrier’s estimated transit time.
Shipping Rates
Shipping rates are calculated at checkout based on your order, shipping destination, and available shipping method.
Any estimated delivery dates provided at checkout are estimates only and are not guaranteed unless specifically stated by the shipping carrier.
U.S. Shipping
Aloha Glow Glitter currently ships within the United States.
Once your order ships, you will receive a shipping confirmation with tracking information at the email address or phone number provided during checkout.
Tracking information may take up to 24–48 hours to update after the carrier receives your package.
Ground-Only Products
Certain products, including aerosols and other items subject to carrier transportation restrictions, must ship via ground service.
These products cannot be shipped by air and may not be eligible for shipment to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
If your order contains a ground-only product, the entire shipment may be subject to ground-shipping restrictions depending on the available carrier and fulfillment method.
Shipping Addresses
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate shipping address. Aloha Glow Glitter is not responsible for delays, returned packages, or delivery issues resulting from an incorrect or incomplete address provided at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will gladly update the address if the order has not yet been processed or shipped.
Once an order has shipped, we cannot guarantee that the shipping address can be changed.
Carrier Delays
Once a package has been accepted by the shipping carrier, delivery is outside of our direct control. Weather, holidays, transportation disruptions, and other carrier-related circumstances may occasionally cause delays.
Aloha Glow Glitter is not responsible for carrier delays, but if your package appears to be unusually delayed, please contact us and we’ll be happy to help you determine the next steps.
Lost or Missing Packages
If your tracking information shows that your package is still in transit but has not moved for an extended period, please contact us so we can help you determine the appropriate next steps with the carrier.
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your property, mailbox, porch, garage, or other secure delivery locations.
- Check with other members of your household and nearby neighbors.
- Allow 24 hours, as carriers occasionally mark packages delivered shortly before the actual delivery.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate the package, please contact us and we will assist where possible.
Aloha Glow Glitter cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Damaged Orders
We take great care when packing your order. If your package or products arrive damaged, please contact us as soon as possible after delivery.
Please include your order number and clear photos of the damaged product and shipping packaging so we can review the issue and determine the best resolution.
Please keep the original packaging until your claim has been resolved, as the shipping carrier may require photos or additional information.
Returned-to-Sender Packages
Packages may be returned to us because of an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts.
If your package is returned to Aloha Glow Glitter, please contact us. Additional shipping charges may apply if you would like the order shipped again.
Original shipping charges are non-refundable when a package is returned due to an incorrect address or other circumstances outside of Aloha Glow Glitter’s control.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request, but once an order has entered processing or has shipped, we may not be able to make changes or cancel it.
Questions About Your Shipment?
We’re happy to help! If you have questions about an order or shipment, please contact Aloha Glow Glitter and include your order number so we can assist you as quickly as possible.
Thank you for choosing Aloha Glow Glitter. We appreciate your support and can’t wait to see what you create!